Last updated 26 August 2026
Costs nothing, so there is nothing to refund.
If we cannot scan your shop, or our own review stops the report going out, you are not charged. If you were charged anyway, write to us and we refund in full within five working days.
Once a report has been delivered we do not refund it, because you have it. If you believe a report is wrong, tell us what is wrong and we will re-check your shop and reissue it at no cost.
If a report contains a finding we cannot support with what we measured, tell us which one. We check it against the measurements. If we were wrong, we correct it and re-issue the report at no cost, and we tell you what changed.
Correcting the report is the remedy. We do not refund a report we have delivered and corrected, because you still have the work.
If we cannot produce a report we are able to stand behind at all — your shop cannot be checked, or our own review stops every attempt — then nothing was delivered, and you are refunded in full.
Write to hello@credoscan.com with the shop address and what happened. A person reads it.